ROMWE Reviews

2.0

/5.0

45 customer reviews

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28

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reviewers recommend

ROMWE

Note: The star rating (2.0 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

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45 Customer Reviews

by Steeves 533

Aug 22, 2022

HELP ME PLS

Ok so I ordered 10 items of clothing from romwe 2 weeks ago. They were seperated into two packages 9 items in num 1 and 1 crop top in package 2. Package 2 came a couple days ago and I really liked the shirt. I have been waiting for package 1 but unfortuneately on the romwe site, whenever I go to "my order" then "shipped" It gives a notification thingy that says "Failed! Please try again later" And it's been like that for several days. I literally have all bars of internet and everything else works fine. I can't see any of my tracking information and it's kinda annoying :')

The pic is what it takes me to after the notification

by Loretta Cooper

Jul 20, 2022

Sandals "disintegrated", and so did the replacement pair

I bought these sandals last year and they completely unraveled upon the first wearing. I returned them and they reluctantly sent me another pair. I had a chance to wear the replacement pair for the first time this week, and the same thing happened. The pleated slide opened all the way up, I was just walking in my house, and I nearly fell holding a plate of food. Obviously something is very very wrong with this design, and after searching on this model shoe online I see that this has happened to other people. Customer service told me that you can only return a pair once! I am stuck with an unwearable $300 pair of sandals

by Christy583

Jun 27, 2022

Not GDPR compliant

Received an email that my account had been hacked (thanks to Mozilla Monitor/Have I Been Pwned?). Never used the site in my life and I can't even delete the account without contacting support. Which you can't, because the option to Ubsubscribe & Delete doesn't work.

Trustpilot removed my review which was posted 2021-01-18.

by Audrey565

Jun 13, 2022

What a rip off company

What a rip off company. They sent the wrong item and customer service is nothing but a bot. They have zero customer service. I advise to never order from this site. They just steal your money basically.

by Evelyn T.

May 16, 2022

They canceled my order!

They canceled my order because it didn't pass the " risk verification " $64+ order canceled WTF!…..

by Evelyn778

May 07, 2022

Avoid if you want your order to…

Avoid if you want your order to actually be delivered. My order has been stuck in transit at the same point for 10 days. Tried contacting the suggested customer services which is an automated bot so cannot find out how to get a refund. Bot say contact tracking company which doesn't work. My order is with Romwe I want my refund from Romwe. There is no way of contacting Romwe to actually talk to a real person. Romwe please don't reply telling me to use the bot link IT DOES NOT WORK there is even less info on there

by Leroy595

Apr 28, 2022

Shein is better, sorry not sorry

I know it's going to sound odd but Romwe is way shadier than Shein, and here's why: unlike Shein, if you live outside of the US, you have to pay even for your first return label. It's bound to happen with clothes that seldom correspond to their size chart or that are made with cheap materials. This was the last time I ordered from Romwe

by Lucy P.

Apr 13, 2022

Order not been delivered yet

Terrible service. My order was split in two, part of it (containing 16 items) hasn't been delivered yet, kindly help me out at the earliest as it's a prepaid order and the tracking isn't being updated either. Extremely disappointed with the service!! Second part of the order (containing two items) was delivered on the 7th of April, however no signature was taken either!!

I'm unable to track down this part of the order as nothing has been updated and I've been ordering through romwe since a very long time. Never faced such terrible service, kindly have my order delivered at the earliest as it contains 15-16 items or have the money refunded. Spent almost £100 and receive such terrible service? So unnerving.

Wouldn't recommend buying from Romwe for such terrible and awful service. Extremely disappointed.

by Aubree A.

Apr 13, 2022

Order hasn't been delivered yet

Order not been delivered yet
Terrible service. My order was split in two, part of it (containing 16 items) hasn't been delivered yet, kindly help me out at the earliest as it's a prepaid order and the tracking isn't being updated either. Extremely disappointed with the service! Second part of the order (containing two items) was delivered on the 7th of April, however no signature was taken either!

I'm unable to track down this part of the order as nothing has been updated and I've been ordering through romwe since a very long time. Never faced such terrible service, kindly have my order delivered at the earliest as it contains 15-16 items or have the money refunded. Spent a lot of money on this and receive such terrible service? So unnerving.

Wouldn't recommend buying from Romwe for such terrible and awful service. Extremely disappointed.

by Roland Steeves

Apr 12, 2022

Yes it's a Real online company, Real Awful!

ROMWE is very good@ enticing online shoppers to spend money, the 'catch' is, they are AWFUL@ any kind of Customer Service. Good luck trying to return items & keep in mind the customer pays for shipping it back! I have about as good a chance to place a call to 'OZ' & get the Wizard to actually answer. I've lost the cost of order & the cost of shipping back. BUYER BEWARE!

Questions & Answers

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Q:

My order was shipped Aug 16th, when will it arrive?

A:

Hahah look. I order with them all the time and nothin bad has ever happened besides not liking the items sometimes, but i usually order priority dispatch and get my stuff within a week, regular shipping takes about 15 days to get to the US and a month when i order to get it the Dominican Rep. Hope it heps :)

by Lorraine D. - August 21, 2016

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It'll come in around August 26-31 if you're in California. If not, I wouldn't know personally.

by Gene - August 21, 2016

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Depends on what you've ordered and where it will come from. You can get the tracking code by going to your orders on their website. It will tell you when or if it ships. It took almost 3 weeks for them to "process" an order for a bathing suit. Which shipped from China.

by Hannah703 - August 20, 2016

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Q:

I just want to know if the clothes look exactly how they do online, because its huge sale is kinda to good to be true..

A:

https://m.romwe.com/us/Palm-Tree-Print-Top-With-Ladder-Cut-out-Bikini-p-311060-cat-679.html I bought about $50 worth of stuff all five of them bikinis and they all looked exactly like the pictures on me and only took five days (2 of them were Saturday and Sunday) to arrive. I live in California. They give you a tracking number and everything. The quality isn't THAT horrible like other people say they are.

by Davidson306 - March 25, 2019

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No, my daughter ordered several items, as her Christmas gift from her grandmother, & they were cheap, bootleg knockoffs. Some were not even as pictures showed (ordered black leather jacket & received ugly, Brown polyester one), some were wrong color (1 wasn't even an option given), 1 shirt was ripped (in front, across her breasts), 2 items never arrived, what did arrive (all at different times) was in a dirty bag, wrapped in NO tissue & there was no receipts included (so that hopefully you don't have your order number and they can delete any bad review you write). Watch out for Fake, 5 Star Reviews! They are written to counteract/hide the negative reviews..

by Roberta A. - March 06, 2018

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Sometimes they do, but sometimes the material is super cheap and not at all like the picture. Overall the quality is ok, the main problem is the super slow shipping

by Dennis P. - August 15, 2016

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Q:

I am abit worried as Romwe are asking me for photos of my passport and credit card to be emailed to them as I have made a biggish order! Can anyone advise as i am not happy about doing this.

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Romwe are a terrible company and will not supply you with anything remotely decent. I promise that the photos are fake. I lost $100 - just abandon your order!

by Dustin F. - June 08, 2016

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Absolutely do not do this. No no no no. I ordered clothing from this site and it is terrible quality crap. I wouldnt waste your money.

by Martinez526 - June 08, 2016

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NEVER SEND PICTURES OF CREDIT CARDS OR PASSPORTS TO ANYONE EVER Even if your own mother asks, I'd still say not to do it! Regardless of the intentions of the person asking (which are normally shady at best) the chance of the information getting into the hands of someone other than you intended are far too high to risk! No one legitimate should ever ask for information like that and I would absolutely recommend refusing to send it. Furthermore, the ROMWE quality isn't that great anyway, so I'd say order from a different organisation that doesn't ask for your personal information like that :)

by Graves335 - June 08, 2016

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Q:

Hi i was thinking of purchasing something from romwe and was wondering if the sizes and shipping are worth the money? From Australia.

A:

Hi the dresse's i ordered for my daughter were lovely and worth the money. As for the shipping i waited 4 weeks so my daughter didn't receive them before a party she wanted to wear them for. Hope this helps.

by Isobel402 - April 22, 2016

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I would advise you not to buy from this company. They seem American but everything was from China, it's really expensive to return the clothes and I doubt you'll want to keep anything as the actual clothes look nothing like the pictures. It took 7-9 weeks to receive my clothes (to the uk) and nothing fitted even though I measured myself properly with their measurements. Avoid avoid avoid.

by Brad D. - April 20, 2016

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You cannot expect Gucci for 10 dollars... not even a fake Gucci... You get what you paid for... Sizes are good if you use the chart. I always get a size bigger anyway..

by Annie Harrison - April 20, 2016

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Q:

Hi this is my first time shopping on this site and im really interested in buying some items but now im very unsure because of the reviews can someone please give me advice?

A:

Definitely don't bother! Spend a bit more at boohoo.com or missguided... Romwe is actually terrible.

by Burns757 - April 06, 2016

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Do NOT buy from this site! Romwe is NOT Legit! They are thieves!

by Wade - January 24, 2016

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I really wouldn't. I'm actually wearing. The one good sweater I got from the website and I noticed it is very thin. So... Yeah

by Foster992 - January 24, 2016

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